APPOINTMENT COORDINATOR

Appointment Coordinator

The Service Business Development Representative (SBDR) is responsible for answering inbound service phone calls, scheduling service appointments, making outbound calls, and managing live chats, all while demonstrating the high level of professionalism that Charlie Clark Nissan is known for. This position plays a vital role in driving customer satisfaction, promoting dealership services, and contributing to the overall growth of the service department.

JOB RESPONSIBILITIES

• Answer incoming and outgoing customer service calls for the service department
• Schedule Service Department appointments with Appointment Database
• Responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every caller
• Update detailed customer information in the customer database during each call
• Follow company procedures, policies for Service department
• Handle chat service inquiries
• Provide outstanding customer service with problem solving skills and product knowledge
• Network and build relationships with new and existing client base
• Great listening skills while being attentive to customer needs and priorities to provide the highest degree of caller satisfaction
• Handle all outbound phone appointments/follow ups
• Deliver inquiries/messages intended for other service personnel and departments promptly
• Speak directly with customer to assist with all inquiries, issues and offer additional services
• Use scripts for clear communication and service to the customer
• Communicate all appointment activity and customer concerns with Service Advisor(s) Service Manager(s) and Owner Loyalty Manager.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

About Us:

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!