Delivery Department Specialist

Position Summary:

The Delivery Department Specialist is responsible for providing an exceptional customer experience during the final stages of the vehicle delivery process. This role involves customer interaction, internal coordination, and detailed administrative responsibilities to ensure every delivery is smooth, professional, and aligned with company standards.

Key Responsibilities:

Customer Experience & Communication:

• Greet customers warmly upon arrival.
• Answer incoming calls and assist with customer inquiries related to vehicle plates and delivery.
• Guide customers through the delivery process to ensure a seamless and positive experience.
• Ensure each customer feels welcomed, including providing thank-you cards, candy cups, and engaging music during the delivery experience.
• Take messages and ensure they are delivered promptly to the appropriate departments.
• Assist customers with filling out plate information accurately.

Delivery & Administrative Duties:

• Deliver vehicles with all necessary items including the manual, key, BG roadside assistance info, and wheel lock.
• Maintain a log of all wheel locks and spare keys signed out and returned.
• Organize and inventory manuals, wheel locks, and related delivery materials to prevent loss.
• Ensure all signed-out plate forms are filed properly.
• Create and prepare FedEx packages for outgoing deliveries.
• Provide the delivery list and customer questionnaires to the designated staff member (e.g., Tabby).
• Activate all roadside assistance services as needed.

Documentation & System Management:

• Input plate information into CDK (Dealer Management System) and check for associated customer surveys.
• Coordinate with sales staff regarding plates received and assign tasks/messages as necessary.
• Handle plate-related calls and respond to inquiries professionally.
• Manage and deliver all internal mail to the appropriate contact (e.g., Mary).
• Oversee the scheduling and documentation of Orale times.

Requirements:

• High school diploma or equivalent; additional education in business or related field is a plus.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CDK or other dealership management software is a plus.
• Professional appearance and demeanor.
• Must be reliable and punctual.
• Ability to sit, stand, or walk for extended periods.
• Occasionally lift or carry up to 25 lbs.
• Previous experience in a dealership or customer service role.
• Bilingual skills (English/Spanish) are a plus.

• Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Vision insurance

  About Us:

  At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!