Automotive video advisor
We are hiring a full-time Automotive Video advisor to join our team. This is a highly visible, customer-facing position for someone who is confident, personable, professional, and comfortable speaking on camera. In this role, you will work closely with our technicians and service team to document the condition, diagnostic findings, recommendations, and progress of customer vehicles. You will use video to personally explain what is happening with each vehicle, helping customers better understand their vehicle’s needs and keeping them informed throughout the service and repair process.
This position is NOT for someone who is camera shy. You will regularly film yourself and speak directly to customers through video. The ideal candidate can confidently explain automotive findings in a way that is easy for the average customer to understand, while maintaining a professional and trustworthy presence. You do not necessarily need to be a master technician, but you must be comfortable learning automotive terminology, understanding mechanical diagnoses, asking the right questions, and accurately communicating a technician’s findings and recommendations to the customer.
Responsibilities
Film yourself providing professional video updates on customer vehicles
Conduct and document video vehicle inspections and walkarounds
Clearly explain mechanical and diagnostic findings in a way customers can easily understand
Communicate the current status of vehicles throughout the repair process
Explain technician recommendations, required repairs, maintenance needs, and safety concerns
Work closely with technicians to understand diagnostic findings and repair recommendations
Translate technical automotive terminology into clear, customer-friendly language
Capture photos and video of vehicle concerns, damaged components, repairs, and recommended services
Ensure customers receive timely and accurate updates regarding their vehicles
Maintain a professional, friendly, and trustworthy on-camera presence
Follow up with customers regarding inspection findings and vehicle status as directed
Help create transparency and confidence throughout the customer’s service experience
Maintain accurate documentation and communication regarding each vehicle
Assist the Service and Management teams with customer communication as needed
Represent the company professionally in every customer interaction
Work efficiently in a fast-paced automotive service environment
Be flexible and willing to assist with additional duties and assignments as needed
What We’re Looking For
Extremely comfortable speaking on camera
Must be fluent in Spanish and English
Confident, energetic, and personable personality
Excellent verbal communication skills
Ability to explain complicated information in a simple, easy-to-understand manner
Strong customer service skills
Professional appearance and presentation
Comfortable filming yourself using a mobile phone or camera
Strong attention to detail
Ability to communicate accurately and professionally with customers and technicians
Ability to learn automotive terminology, systems, and mechanical concepts
Self-motivated and able to work independently
Highly organized and responsible
Ability to multitask in a fast-paced environment
Willingness to follow direction and company procedures
Strong teamwork and communication skills
Previous automotive experience is a plus
Previous customer service, service advising, video, media, sales, or communications experience is a plus
Qualifications
Fluent in both spoken and written English and Spanish
High School Diploma or GED; or equivalent combination of education and experience
Automotive knowledge or experience is strongly preferred
Customer service experience preferred
Must be comfortable using smartphones, video equipment, and basic computer applications
Must be comfortable learning and using dealership/service management software
Valid Texas Driver’s License
Clean driving record
Professional demeanor and appearance
The Ideal Candidate
The ideal candidate is someone who can walk up to a vehicle, turn on a camera, and confidently explain what they are seeing without hesitation. You should be able to take a technician’s diagnosis and turn it into a clear explanation that makes sense to the customer. You are comfortable talking to people, comfortable on camera, and passionate about providing an exceptional customer experience. If you are naturally outgoing, communicate well, enjoy being on camera, and have an interest in the automotive industry, we want to hear from you!
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Vision insurance
About Us
At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!
